Refund and Returns Policy

At Electronics Store PK, we strive to provide our customers with high-quality products and exceptional service. Our Refund and Returns Policy outlines the terms and conditions under which refunds, returns, and exchanges will be processed. By purchasing from Electronics Store PK, you agree to this policy.

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1. General Refund Policy

• All sales are final, and we generally do not offer refunds once a purchase has been completed.
• Refunds will only be considered under specific circumstances, such as if the product is found to be defective upon delivery or if it does not match the description on our website.
• Please note that no refunds will be issued for electronics products due to their delicate nature, except under exceptional circumstances outlined below.

2. Returns Eligibility

• Return requests must be submitted within 1 day of receiving the product. After this period, we will not accept returns or exchanges and it is also not promise that we will take return product.
• To be eligible for a return, the product must be:
  • Unused and in the same condition that you received it.
  • In the original packaging, with all accessories, manuals, and other items included.
• Products that have been used, damaged, or altered in any way are not eligible for return.

3. Non-Returnable Items

• Electronics products are non-returnable due to safety and quality control issues.
• Any product that is marked as "Final Sale" or "Non-Returnable" on the product page is not eligible for return or refund.
• Gift cards, custom products, and items purchased on special discount or during promotions cannot be returned.

4. Return Process

• To initiate a return, please contact our Customer Service team at whatsapp +92-333-5648972 with your order number and reason for return.
• If your return is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to send the item back.
• Customers are responsible for return shipping costs, unless the return is due to a product defect or error on our part.

5. Inspection and Approval

• Once we receive the returned item, it will be inspected to ensure it meets our return eligibility criteria.
• We will notify you via email whether your return has been approved or rejected. If approved, you will receive further details on the next steps.

6. Refund Process

• If a refund is approved, it will be processed to your original payment method within 40 business days of receiving the returned item but it will not guarantee that you will get the refund. We will have rights of it.
• Refunds may take additional time to appear on your statement, depending on your bank or payment provider’s processing times.

7. Partial Refunds

• In certain circumstances, only partial refunds may be granted. For example:
  • If the product has been opened or used.
  • If it is not in its original condition or has missing parts not due to our error.

8. Defective or Damaged Products

• If you receive a defective or damaged product, please notify us within 2 hours of delivery by contacting through whatsapp +92-333-5648972.
• We may ask for photos or videos of the product to verify the defect or damage.
• Upon verification, we will either replace the product or issue a refund, depending on your preference and our stock availability.

9. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, please contact us within 2 hours of receiving the product.
• Exchanges are subject to product availability. If the same item is not available, we may offer a similar item or a store credit.

10. Cancellation Policy

• Orders can be canceled within 2 hours of placing the order. After this period, cancellations are not guaranteed as the order may already be processed for shipping.
• If you cancel an order after it has been processed, a 30% cancellation fee will be charged and if you won't pay those charges then on the day of judgement you have to pay.

11. Shipping Costs for Returns

• The customer is responsible for covering the cost of shipping for any returns or exchanges unless the item was defective or we made an error with your order.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

12. No Refunds on Delivery Fees

• Any shipping, handling, or delivery fees associated with your order are non-refundable.

13. International Orders

• At this time, we do not accept returns or exchanges on international orders.

14. Changes to this Policy

• Electronics Store PK reserves the right to modify or update this Refund and Returns Policy at any time. Changes will be effective upon posting to our website, and we encourage you to review this policy periodically.

15. Contact Information

• For any questions or concerns regarding our Refund and Returns Policy, please reach out to our customer service team:

• Phone: +92-333-5648972

By making a purchase from Electronics Store PK, you agree to this Refund and Returns Policy. Thank you for your understanding and for choosing Electronics Store PK for your electronics needs!